Privacy Policy

Who we are

This website is operated by Complete Ceiling Interior Products Pvt. Ltd. (“CCIPL”, “COSMO”, “we”, “us”), a supplier of false ceiling suspension systems, ceiling tiles, wall panels, glass mosaic tiles, drywall screws, and artificial grass, operating across India. This policy explains what information we collect through this website, why, and how it is handled, in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act).

Information we collect

When you submit the enquiry form on this site, we collect the information you provide directly: your name, company name, phone number, email address, the product you're enquiring about (if specified), your preferred branch (if specified), and your message. We do not require you to create an account, and we do not collect payment information anywhere on this site.

We also use Google Analytics (GA4) to understand how visitors use this site — pages viewed, general engagement, and clicks on our WhatsApp and enquiry buttons. This is aggregate usage data and is not linked to the identity of any individual visitor.

How we use your information

Information submitted through the enquiry form is used solely to respond to your enquiry, route it to the right branch or sales contact, and follow up with you about the products or pricing you asked about. We do not sell, rent, or trade your information to third parties for marketing purposes.

Who we share it with

Enquiry details are delivered to our sales team by email via Resend, an email delivery service, solely to get your enquiry into our inbox. Site usage data is processed by Google Analytics under Google's own privacy terms. If you choose to contact us via WhatsApp, that conversation is subject to WhatsApp's own privacy policy once you leave this site — we don't control how WhatsApp handles that data.

How long we keep your information

We don't apply a fixed deletion schedule to enquiry records — they're kept for as long as they remain useful for maintaining our business relationship with you and our sales records. You can ask us to delete your information at any time using the contact details below.

Your rights

Under the DPDP Act, you have the right to ask us what personal information we hold about you, request corrections, request erasure, and withdraw consent for further contact. To exercise any of these rights, or to raise a grievance about how your information has been handled, contact us at info@completeceilings.in. We'll aim to respond within a reasonable time.

Changes to this policy

We may update this policy from time to time as our website or practices change. The “last updated” date at the top of this page reflects the most recent revision.